There occur certain interactions within the Service, such as choosing to receive email updates, for which we collect information necessary to undertake such action (e.g. name and email address). If you prefer not to disclose PII, you can still enjoy other areas of the Service, however we may collect additional information that is not personally identifying ("Non-PII"). "Cookies" and your Internet Protocol (IP) Address are examples of Non-PII, and they are discussed in further detail below.
Information We Collect
We receive and store information you give us when you use the Service. You provide such information when you visit, sign up for, login to, operate, or otherwise use the Service or contact us. For example, we collect information when you: contact us from the web site, provide information to sign up for an account with the Service, provide information in Your Account / Profile; send us email requests for products or communicate with us by email for any auxiliary purpose; login and operate your account within the Service, or utilize Personal Notification Services. You can choose not to provide certain information, but you might not be able to use many of the Service features.
We use the information that you provide us to: fulfill transactions; operate the Service; respond to your requests; improve our Service, and; communicate with you. We DO NOT sell your PII to third parties or mass marketers. Unless you consent to the disclosure of your PII, only NoWait and our affiliates, technical consultants, third-party administrators and other third parties who make our Service available, enhance its functionality, or provide associated services, have access to this information. For example, we may work with agents to analyze data, operate promotions, provide marketing assistance, and/or provide customer service. They have access to information needed to perform their functions, but may not use it for other purposes.
We collect general, non-personal, statistical information (i.e. Non-PII) about the use of the Service. We employ first-party cookies and use Google Analytics and Crazy Egg to gather anonymous information about our users and their interactions with the Service. Examples include the capture of visitors' IP addresses, computer and connection information such as browser type, version, and time zone setting, how long visitors stay on a specific page, and which hyperlinks and any areas of pages that visitors "click" on. We use this information in the aggregate to compile data trends, define most popular areas of interest, and otherwise analyze the performance of our Service. Please rest assured that this aggregate data will in no way personally identify you or any other visitors to the Sites. An IP address is a number that's automatically assigned to your computer whenever you're surfing the Web, and can be used to identify your computer. However, when we collect IP addresses and do so in an aggregate fashion, this occurs in a way that does not identify you personally.
As you browse our sites, advertising cookies will be placed on your computer so that we can understand what you are interested in. We use third-party cookies (such as Google's DoubleClick cookie) to inform, optimize, and serve ads based on someone's past visits to our site (commonly known as 'Remarketing'). We further use a display advertising partner, AdRoll, to present you with retargeting advertising on other sites based on your previous interaction with our sites. We also employ Google's Interest-based advertising and 3rd party audience data (such as age, gender and interest) with Google Analytics for product development purposes. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
We also employ KISSmetrics to understand where web traffic is generated and how users navigate through our sites. This information may be used in the aggregate to compile trends, define most popular areas of interest, and otherwise analyze the performance of our Service. Using KISSmetrics, we are able to associate a specific user (i.e. using PII) that fills out fields on the account signup form with site navigation and source of entry to the website, however we do not disclose this information to 3rd-parties.
While using the Service, you have the option to engage with a NoWait representative in a live chat via the SnapEngage live chat service. Should you choose to participate in a live chat, for the purpose of improving our service and assisting you appropriately, the chat is logged and collects information such as your computer environment (browser, platform, language, etc), IP address and Geo Location, and the chat conversation is also recorded.
Requesting an Account and Setup
NoWait also adds the email address, submitted during an account request, to a Statistics Email List. The Statistics Email List is unique to the account, and is delivered regularly after operational use of an account with the Service. The User may add additional email addresses to this Statistics Email list, and the User and any additional Users added may opt-out of this Statistics Email List.
Operational Activity Data Collection
If you hold an account with the Service, NoWait may track your operational transaction activity. NoWait records transactions that occur through Account Activity on the Service, including but not limited to: adding a party (including all information submitted as part of adding a party), making party edits, notifying a party, seating a party, and messaging activity in the account. NoWait records and has access to settings changes you may make in your Account, such as seating areas, area code settings, notes settings, and email addresses listed on the Statistics Email List.
How NoWait Uses This Data
Rest assured that NoWait will not publish any User's operational transaction or account settings data in any personally identifiable way. We will not sell your personal information to anyone. NoWait uses your personal transaction data to create statistics that are unique to your account and that are included in the Statistics Email. NoWait uses transaction and account data in the aggregate to monitor trends, run reports, define most popular areas of interest, and otherwise analyze the performance of the Service. NoWait may, and reserves the right to, publish, share, or sell this anonymous statistical data in the aggregate form with third parties. Rest assured that this aggregate data will in no way personally identify you or any other visitors to or users of the Service.
Like many web sites, the Service may transfer cookies to your computer's hard drive. Cookies are alphanumeric identifiers that function with your web browser and that enable our systems to recognize it and improve your use of the Service. For example, cookies may enable us to recognize your specific browser and offer you a personalized greeting when you use the Service or to inform us of what browser you are using. The Help function on most browsers will tell you how to prevent your browser from accepting new cookies, display a notification that your browser is receiving new cookies, erase cookies, or disable cookies altogether. We recommend that you permit cookies from our Service because in many instances cookies allow you to make use of many of the Service features.
Links to Other Sites
Disclosure of Your Information
Choices You Have
You can always choose not to share certain information with us, even though it may not allow you to access many of the Service features. You can add or update personal information within your account, and you can disable cookies as discussed above.
By electing to receive emails from us, you permit us to send you exclusive information and special offers that you may otherwise not learn about. If at any time you desire to unsubscribe from receiving future emails from us, you can choose to "opt-out" of these emails by following the instructions located at the bottom of these emails.
115 Atwood St
Pittsburgh, PA 15213
© NoWait, Inc. 2010-2013. All rights reserved.
THESE TERMS ARE EFFECTIVE AS OF 11.6.2013