Getting Started
- How do I get started with NoWait? Do I need someone to come on-site?
- NoWait is a free service and you can Create a Free Account to start. You can start using NoWait on your own iPad immediately. Although NoWait is very easy to use, training videos are included in the App and require a total of 8 minutes to learn about all features.
- Do I have to use an iPad / iPhone? Can I use Android or other? Can I use my Laptop?
- NoWait is only available for iOS (iPad, iPhone, iPod Touch). This is the most robust and secure platform. It also is the only one that features a handheld (iPod Touch) that doesn't require a phone or data plan.
- Will my customers get spammed?
- Guest privacy is of paramount importance to NoWait. Customers may opt-in to marketing messaging but are otherwise not messaged.
- Does NoWait integrate with restaurant pagers?
- NoWait can work side-by-side with restaurant pagers, and several of our customers do use pagers. Using NoWait's Notes field, it's easy to record a pager number.
- Does the customer need to have a smart phone?
- Nope! NoWait sends text messages, so any phone that receives a text message (smart or dumb) can be notified. Standard rates apply. Nationally, NoWait restaurants see about 90% of their guests use their cell phones to be notified that their tables are ready.
- Do restaurants in my town use NoWait?
- NoWait works with restaurants all over the U.S. and Canada. Contact Us to learn about restaurants in your area. NoWait can provide a restaurant operator for you to speak with as a reference.
Using NoWait
- What happens if I exceed my monthly parties?
- Contact Us or call an account manager at 800-705-1213 to learn more.
- Can I add a party to the list without a phone number?
- Yes, simply add the guest to the wait list without a phone number. These guests will have to remain on-site to be notified that the table is ready.
- What do I do if a party doesn't return?
- Move on to the next party in the list to seat guests quickly and keep tables full. If a party doesn't return, remove them from the list and the stats report will track this. If a guest returns very late, the host can always restore the guest to the main queue using the History tab.
- Can I customize my messages?
- Yes, all NoWait subscribers can fully customize messages for their first 14 days. After that, all customers who sign up for a monthly plan can continue to customize their messages. Contact Us to learn more about customizing messages.
- How many times can I notify a party?
- You can notify a party as many times as you like but only once every 2 minutes.
- If my guests message me, can I message back?
- NoWait provides standardized messaging for guests, and managers can change these on the online portal. Hosts cannot send custom texts back-and-forth to guests, as this slows down operation.
Pricing & Plans
- How much does NoWait cost?
- NoWait has a free plan and Monthly Tiers. See our Pricing Page page to learn more.
- Does NoWait offer price discounts for multiple location groups or other reasons?
- NoWait works with many restaurant groups, including large franchises. Please Contact Us or call 800-705-1213 to discuss our Enterprise Tier.
- Does NoWait have a seasonal restaurant plan?
- Yes, NoWait works with restaurant operators in seasonal areas. Contact Us or call 800-705-1213 to discuss seasonal options.
- Can I turn off some of the messages? Can I turn off messages without having to upgrade to a plan?
- NoWait provides full message customization with the Monthly Tiers. Contact Us to start a 2-week trial with custom messaging, including turning off messaging that you do not wish to use.
- I only go on a wait 2 days per month. Can I use NoWait?
- Yes, you should sign up for NoWait's Forever Free plan.
